Frequently Asked Questions (FAQ)
Welcome to the FAQ section! Here you'll
find answers to our most commonly asked questions. If you don't see the information you're looking for, feel free to contact us for assistance.
Orders
How do I place an order?
Simply browse our website, add your desired items to the basket, and proceed to
checkout. You can create an account or complete your order as a guest
Can I amend my order after it’s been placed?
We aim to process orders quickly, so amendments may not always be possible. Please contact us as soon as possible if you need to make changes.
How will I know if my order has been processed?
You will receive an email confirmation with your order details once your purchase
has been successfully processed
Shipping
How much does delivery cost?
Delivery is £5.95 for orders under £49. Orders of £49 and over qualify for free
delivery.
When will my order arrive?
Orders are usually dispatched within 24 hours. Standard delivery generally takes 2–4 working days.
Can I track my delivery?
Yes, once your order has been dispatched you’ll receive tracking information to help you monitor your delivery.
Returns
What is your returns policy?
You can return your order within 14 days of receiving it for any reason. If there’s a fault or issue with your product, you have 30 days to notify us and make a return. Please note, for hygiene reasons, we cannot accept returns of used or opened bedding.
How do I return an item?
Visit the 'Help' section on our website to initiate the returns process. You’ll receive a returns reference number and instructions on how to send the item back.
Do I need to pay for returns?
Customers are responsible for return postage for non-faulty items. However, we will cover the return costs for damaged, defective, or incorrect items.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal for your convenience.
Is my payment information secure?
Absolutely. We use secure payment systems and encryption to ensure your
personal and payment details are protected.
Product Availability
An item I want is out of stock. What can I do?
Items marked as "Out of Stock" are typically restocked within one week. You can contact us to enquire about
specific availability.
Do you take pre-orders?
Yes, we accept pre-orders for select products. Pre-order items will be dispatched so that you receive them on their official release date.
Customer Support
How can I get in touch?
You can contact us via the 'Help' section on our website for any enquiries or support. We are here to assist you every step of the way!
What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact us within 30 days of dispatch, providing details and photos of the issue, so we can resolve it promptly.