These Terms do not affect your statutory rights.

1. Age Restrictions

You must be at least 18 years old to place an order on the Site. For products with age restrictions, it is your responsibility to ensure the recipient also meets these requirements.

2. Use of the Site

The Site and products are for personal, non-commercial use. You may not use the Site to distribute harmful content, viruses, or engage in illegal activities.

3. Pricing and Product Information

All prices are listed in GBP and include VAT unless otherwise stated. Delivery charges, if applicable, will be made clear at checkout. While we ensure pricing accuracy, if errors occur, we reserve the right to cancel your order and notify you of the correct price.

4. Product Availability

We work hard to display stock availability accurately, but occasionally, items may become unavailable. If this happens, we will notify you promptly and may offer alternatives or a refund.

5. Order Acceptance

Your order is an offer to buy from us. No contract is formed until we email you to confirm dispatch of your item(s). We reserve the right to reject orders for any reason, including errors in product description or availability.

6. Delivery

We will deliver your items to the address provided at the time of order. While we make every effort to dispatch orders promptly, delivery times are estimates and not guarantees. Ownership of the product transfers to you upon delivery.

7. Cancellation

You may cancel orders before they are dispatched. After dispatch, cancellations fall under our returns policy. If you refuse delivery, a refund will be processed once items are returned to us in their original condition.

8. Returns

If you are unsatisfied with your purchase, you may return items within 14 days of receiving them for a refund or exchange. Items must remain in original, undamaged packaging. To return damaged, faulty, or incorrect items, please contact us to arrange a replacement or refund. Proof of return postage is recommended.

9. Payment

We accept payment via secure methods as detailed on the Site. Payment must be authorised at the time of order. If your credit/debit card issuer refuses payment, we cannot process your order.

10. Liability

We warrant that goods comply with descriptions provided on the Site. Our liability is limited to product replacement or refund. We are not liable for damages resulting from misuse or events beyond our reasonable control, except as required by law.

11. Customer Queries

For any queries or complaints relating to orders or our Site, you can contact us via email, phone, or post. We aim to resolve issues swiftly and efficiently.

12. Changes to Terms

We may update these Terms periodically. Any significant changes will be communicated via the Site. It is your responsibility to review the Terms before placing an order.

These Terms were last updated on 27/01/2025.

Contact Us:

For further assistance, please contact us at support@thatshopgroup.com