1. Who We Are

That Home Shop is dedicated to providing quality products and services while maintaining the highest standards of data protection. We act as the data controller for any personal information you provide.

2. Data We Collect

We may collect and process the following personal information when you interact with us, including but not limited to:

• Your name, email address, phone number, and postal address.
• Payment details for transactions.
• Browsing behaviour, preferences, and interactions with our website.
• Information you provide through surveys, forms, or customer service interactions.

3. How We Use Your Data

Your personal data is used to deliver and improve our services. This includes:

• Processing orders, payments, and deliveries.
• Responding to your queries and providing customer support.
• Sending updates, promotions, or information about products and services (with your consent).
• Analysing website activity to enhance user experience.

4. How We Store Your Data

We store personal data securely to prevent unauthorised access, loss, or misuse. This includes encryption, secure servers, and restricted access to authorised personnel only. Data will be retained only for as long as necessary, in line with applicable laws or contractual obligations.

5. Sharing Your Data

We may share your data only when necessary and with trusted third parties, including:

• Delivery services to fulfil your orders.
• Payment processors to manage transactions securely.
• Email providers for marketing communications (if you have given consent).
• Analytics providers to improve website performance. We will never sell your personal data to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and customise content. Cookies allow us to remember your preferences and analyse website traffic. You may disable cookies through your browser settings, although some website features may not function properly without them.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your data and understand how it's processed.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Limit processing of your data under certain conditions.
• Objection: Object to processing for specific purposes, such as direct marketing.

To exercise any of these rights, or if you have questions about our data practices, please contact us at legal@thathomeshopco.uk

8. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any data.

9. Data Protection

We take every reasonable measure to protect your personal data through robust security practices. However, the transmission of data via the internet cannot be guaranteed as completely secure, and you share data at your own risk.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on our website, and significant updates will be communicated directly to you where appropriate.

11. Contact Us

If you have any concerns or would like further information, please contact us at:

support@thatshopgroup.com